Financial Analyst
Plymouth, MI
December 2021 – May 2024
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- Managing 2000+ commercial charge accounts, working with owners and AP to reconcile books and
ensure payments are received in a timely manner. - Responsible for reviewing applications, credit reports, and making decisions whether to grant credit
to applicants. - Working with past due accounts to establish payment plans to ensure accounts are not placed with
collections or closed. - Working with stores and sale representatives to open new lines of credit and drive sales.
- Responsible for regular preparations and analysis of reports for management’s use in fiscal decision
making.
- Managing 2000+ commercial charge accounts, working with owners and AP to reconcile books and
Store Manager
Hartland, MI
March 2019 – December 2021
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- Responsible for managing the store budget and maintaining profitability.
- Managing 4 employees including hiring, training, development, performance management, and corrective action.
- Responsible for overseeing daily operations of store including staff scheduling, customer service, marketing, merchandising, inventory, financial reporting, and safety.
- Ensure high levels of customer satisfaction through excellent service for both retail and business customers.
- Building and maintaining knowledge of all products to ensure effective customer recommendations and problem solving.
- Partnering with sales representatives to increase sales, build customer relationships, and increase market share.
Technology Program Account Manager
Livonia, MI
May 2018 – December 2018
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- Supporting a team of Account Managers by driving technology sales for their 2500 accounts.
- Tasked with proactively contacting accounts to uncover new technology sales leads.
- Responsible for developing sales leads uncovered by myself and Account Managers.
- Utilizing technical and product knowledge to provide customers with a complete technology solution.
- Requires a full understanding of customer’s needs and goals.
- Occasionally required the reaching out to vendors to obtain specific product knowledge.
- Engaging vendors and leveraging buying power to negotiate pricing on the customer’s behalf.
- Responsible for meeting activity and sales metrics.
- 30 outbound dials.
- 10 live contacts.
- 1 hour of talk time.
- Supporting a team of Account Managers by driving technology sales for their 2500 accounts.
Inside Account Manager II
Livonia, MI
April 2017 – May 2018
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- Managing over 300 large and medium Mid-Market business accounts.
- Building relationships at multiple levels within large organizations.
- Tasked with driving sales growth and customer retention.
- Responsible for meeting metrics in sales and call activity.
- 30 outbound dials.
- 2 hours of talk time.
- Working with internal partners to drive growth and ensure customer satisfaction.
- Overseeing price negotiations.
- Presenting business review PowerPoints to customers over the phone and with screen sharing software.
- Managing over 300 large and medium Mid-Market business accounts.
Driver/Sales Representative
Novi, MI
June 2011 – April 2017
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- Making deliveries and setting up events within set time restraints.
- Communicating with the customer to achieve their satisfaction.
- Learning the customer’s wants.
- Communicating problems and possible solutions.
- Training new employees how to complete tasks.
- Assembling/disassembling of rides and games.
- Maintenance of rides and games.
- Occasional handling of payment
Audio/Visual Technician
Ypsilanti, MI
September 2012 – September 2013
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- Communicating with customers to resolve problems.
- Adjusting equipment to match the customer’s needs
- Presenting customer media in requested format
- Setting up audio and visual equipment for events.
- Quickly turning over rooms for the next event.
- Operating advanced audio/visual equipment.
- Communicating with customers to resolve problems.